Our preventative measures for your safety

The safety, health and well-being of our guests and staff are of the utmost importance to us.

To let you have the most relaxing holiday possible at this difficult time, we have taken a series of precautions and are following all regulations pertaining to prevention.

*The following measures are in line with current national regulations and will be updated or modified according to the law and at our discretion to guarantee the safety of our guests.
IMPORTANT NOTICE: GREEN PASS

We would like to inform our guests that from Friday 6 August, the government regulation with the new security measures will come into force. People over 12 years of age will therefore have to show the EU COVID digital certificate (Green Pass) in order to use some services or carry out activities. In hotels, guests must show their Green Pass to enter the indoor swimming pool, the wellness & spa area and the fitness room, but not to enter the dining rooms and the beauty farm. On the other hand, the Green Pass is required for eating and drinking at tables in restaurants, cafés, bars, patisseries and mountain huts, etc. We therefore ask you to bring along your digital Green Pass certificate or the negative result for a rapid molecular or antigenic test performed in the 48 hours prior to entry into Italy.

For more information, visit the EU Digital COVID Certificate official webpage.
BEFORE YOUR ARRIVAL: LET US KNOW YOUR PREFERENCES
We kindly ask you to let us know if you have any preferences for your stay and if there is anything else we can do to guarantee your safety and overall well-being.

WHEN ENTERING ITALY - PLEASE NOTE *
Detailed information can be found at: infocovid.viaggiaresicuri.it/index_en.html ACCESS TO THE HOTEL
You must wear a mask covering your nose and mouth* in order to enter the hotel.

WELL-TRAINED STAFF
Our staff is being given on-going training on the latest rigorous hygiene and safety measures, and employees strictly follow the rules established for all areas of the hotel. All staff members wear masks that cover the nose and mouth*, their temperatures are taken regularly, and they all adhere to rules for maintaining safe distances. ROOMS AND SUITES ARE PERFECTLY SANITIZED
The highest level hygiene standards are a must for us! All rooms and suites are thoroughly cleaned, aired out, and disinfected with special cleaning products before each new guest arrives. We use natural, ecological products with antibacterial, antiviral properties. Upon request, sheets and towels can be changed daily. All linens are washed at high temperatures to guarantee they are properly sterilized. Regular cleaning as well as disinfecting measures have been increased and intensified for all areas of the hotel. RESTAURANT AND BAR – CULINARY DELIGHTS IN A SAFE ENVIRONMENT
We’ve introduced measures for creating distance between the tables in the restaurant, and in the lounge and bar areas, to be in line with national and regional standards. We kindly ask that you reserve a table ahead of time and to understand that we can’t give you the same table each time. We can always deliver meals and drinks to your room (for an additional charge). All areas of the hotel have been equipped with hand sanitizer dispensers. A LIFT ALL FOR YOU
We kindly ask you to use the lift alone or only with your family members or travel companions. The buttons in the lifts are regularly disinfected. ALPINA SPA: GETTING IN SHAPE, GETTING YOUR ENERGY BACK
We kindly ask you to keep a safe distance from others in the spa areas as well. All of the relaxation areas and the fitness zone have hand-sanitizer dispensers. Spa and wellness centre employees all wear personal protective equipment as required by law. An FFP2 mask covering the nose and mouth must be worn in the beauty area. OUTDOOR ACTIVITIES
We offer guided excursions every day as well as mountain-bike tours, Nordic walking, jogging and yoga in small groups.
We are doing everything possible to keep you safe, and your cooperation is key!