Our preventative measures for your safety

BEFORE YOUR ARRIVAL: LET US KNOW YOUR PREFERENCES
We kindly ask you to let us know if you have any preferences for your stay and if there is anything else we can do to guarantee your safety and overall well-being.

WHEN ENTERING ITALY - PLEASE NOTE
Detailed information can be found under the link of the Italian Ministry of Health or the link of the Ministry of Foreign Affairs.
ACCESS TO THE HOTEL
As from May 1, 2022 the EU Green Pass is no longer mandatory. Therefore you will no longer have to show your EU COVID Digital Certificate in order to access our Hotel. Masks are no longer compulsory, but remain strongly recommended indoors.


FFP2 MASKS
Until Wednesday 15 June 2022 FFP2 masks continue to be compulsory on short- and long-distance public transport. Face masks remain mandatory also in the following settings: indoor public performances held in theatres, concert halls, entertainment and live music venues, as well as indoor sports events and competitions.

WELL-TRAINED STAFF
Our staff is being given on-going training on the latest rigorous hygiene and safety measures, and employees strictly follow the rules established for all areas of the hotel. All staff members wear masks that cover the nose and mouth, their temperatures are taken regularly, and they all adhere to rules for maintaining safe distances.

ROOMS AND SUITES ARE PERFECTLY SANITIZED
The highest level hygiene standards are a must for us. All rooms and suites are thoroughly cleaned, aired out, and disinfected with special cleaning products before each new guest arrives. We use natural, ecological products with antibacterial, antiviral properties. Upon request, sheets and towels can be changed daily. All linens are washed at high temperatures to guarantee they are properly sterilized. Regular cleaning as well as disinfecting measures have been increased and intensified for all areas of the hotel.

RESTAURANTS AND BAR – CULINARY DELIGHTS IN A SAFE ENVIRONMENT
We’ve introduced measures for creating distance between the tables in the restaurants and in the lounge and bar areas, to be in line with national and regional standards. We kindly ask that you reserve a table ahead of time and to understand that we can’t give you the same table each time. We can always deliver meals and drinks to your room (for an additional charge). All areas of the hotel have been equipped with hand sanitizer dispensers.

A LIFT ALL FOR YOU
We kindly ask you to use the lift alone or only with your family members or travel companions. The buttons in the lifts are regularly disinfected.

SHAMBHALA SPA – GETTING IN SHAPE, GETTING YOUR ENERGY BACK
We kindly ask you to keep a safe distance from others in the spa areas as well. All of the relaxation areas and the fitness zone have hand-sanitizer dispensers. Spa employees all wear personal protective equipment as required by law.