General information and useful tips

PRICES
Prices are in EUR and refer to half-board accommodations per person, with a two-person minimum occupancy per room, including the “Alpina Dolomites Special” services and all taxes. A tourist tax will be added to the rates shown: € 2.00 per person (aged 14 years and over) per
day until 31.12.2017 and € 2.30 per person (aged 14 years and over) per day from 01.01.2018, payable on departure. We reserve the right to adjust our prices to compensate for any increases in V.A.T. Uneaten meals will not be deducted and no reimbursements will be made for unused services.

SURCHARGES
Surcharge for full-board accommodations: EUR 25 per person per day. Superior/Exclusive room or Suite used as a single: 80% surcharge.

DISCOUNTS
For the 3rd bed in a Superior/Exclusive room or Suite 30% discount. Discounts will be applied to children sleeping
in an additional bed in the same room or suite with two full-paying persons. The Special Advance Reservation Discount and the Special Offer for Return Guests are applied only to reservations booked in advance with the Alpina Dolomites.

ARRIVAL/DEPARTURE
On the day of arrival, rooms and suites will be available around 4 p.m. Please notify us if you will arrive after 6 p.m. On the day of departure, rooms and suites must be vacated by 12 noon. We will charge 100% of the price of the reserved stay for late arrivals or early departures. We suggest our travel cancellation coverage.

RESERVATION CONFIRMATION
Reservations are considered binding upon receipt of a deposit. The deposit can be paid by bank transfer, postal money order or credit card.

CANCELLATION CONDITIONS
For reservations cancelled up to 1 month prior to the date of arrival, nothing will be charged. For cancellations from 29 to 15 days prior to arrival, 30% of the reserved stay will be charged, while 50% will be charged for cancellations from 14 to 3 days in advance. For cancellations from 2 days or less in advance, and in case of late arrival or early departure, 100% of the total price of the reserved stay will be charged.

TRAVEL CANCELLATION COVERAGE
To protect yourself if you are forced to postpone your arrival or to leave in advance, or to completely cancel your hotel reservation for health or other valid reasons, we suggest our travel cancellation coverage. Upon request, we will be pleased to provide further information and the relative form.

PACKAGES
Packages are per person and must be booked with the Alpina Dolomites in advance. The services included in the packages cannot be changed nor can they be refunded if they are not used by guests.

PAYMENT METHODS
We accept cash (up to EUR 2999), traveller’s cheques, American Express, Diners, Visa and Euro/Mastercard.

SPA & BEAUTY
For information about programs and packages as well as various individual treatments, baths and massages, ask for our detailed brochure. We strongly suggest that you reserve specific treatments and schedules when booking your room. Guests will be billed for any treatment appointments that are cancelled less than 24 hours before the reserved date and time.

PETS
We’re sorry but pets are not allowed. Thank you in advance for your cooperation and understanding.